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TOPIC: Calendar issue

Calendar issue 3 months 2 days ago #8090

  • Kerryjt
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Hi guys, I'm hoping you can help.

I have everything configured for my calendar, and I can see my period set up in the Calendar (Before School, Period 1, Recess, Period 2, Period 3, Lunch, Period 4), but in the Planner period set up I also have another block called "After School". It also appears in my timeline as 3:20 pm - 5:00 pm. It does not appear in my Calendar and I need to add meetings to it. How can I force it to appear? Any help would be greatly appreciated. :)
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Calendar issue 3 months 2 days ago #8091

  • bert
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Hello Kerryjt,
From the planner view (main screen > planner on top bar) > Three dots top right corner > Periods shown in planner.
Just increase this number and you will probably see the AfterSchool block you're missing.
Please take a moment to add or update your rating for iDoceo 5 teacher gradebook so that we can continue working on it. Thanks!
Here is the link
itunes.apple.com/us/app/idoceo-teachers-...&action=write-review
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The following user(s) said Thank You: Kerryjt

Calendar issue 3 months 2 days ago #8092

  • Kerryjt
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Hi Bert,

Thanks for the reply. Sadly this doesn't solve the problem. For some reason I can increase it to the maximum 20 period per day, see every other block, turn them on and off (hide from view) and the 8th period (After School) doesn't appear in the Calendar. It appears in the Planner and Schedule views, but not in the Calendar. Any other suggestions?
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Calendar issue 3 months 2 days ago #8093

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Can you send me a couple of screenshots? If you're referring to iOS calendar, your schedule and planner will not appear there. Data stays in iDoceo
Please take a moment to add or update your rating for iDoceo 5 teacher gradebook so that we can continue working on it. Thanks!
Here is the link
itunes.apple.com/us/app/idoceo-teachers-...&action=write-review
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Calendar issue 3 months 1 day ago #8097

  • Kerryjt
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Hi Bert,

No not the iOS calendar. The Calendar in iDoceo.

Hopefully these screen shots make the issue clearer. As I said, I can make any other period appear in the Calendar view, but I can't make the 8th Period (labeled After School) appear for me. That said, it now seems to appear in the Planner and Schedule after a manual copy and paste on my behalf.
IMG_0572.jpg


IMG_0573.jpg


IMG_0574.jpg
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Calendar issue 3 months 1 day ago #8101

  • Kerryjt
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And this one with the same date, to show that it doesn't appear on any date.
IMG_0576.jpg
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Calendar issue 3 months 1 day ago #8102

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Thanks for the screenshots.
Both screens should show exactly the same information, the source is exactly the same.
Could you please open the calendar view, tap on the 30th of May and select the apparently empty row after Yr 5 music to confirm nothing is actually there?.
If you have a chance, send me a screenshot from iDoceo's main screen > Settings > Planner option to see if some periods are hidden
Please take a moment to add or update your rating for iDoceo 5 teacher gradebook so that we can continue working on it. Thanks!
Here is the link
itunes.apple.com/us/app/idoceo-teachers-...&action=write-review
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Calendar issue 3 months 1 day ago #8103

  • Kerryjt
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Hi Bert,

The screen shot directly above your reply shows exactly what you've asked for. The 30th May and it shows the blank after the Yr 5 class.

I'll attach it here again so you can see it.
IMG_0576_2019-05-23.jpg
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Calendar issue 3 months 1 day ago #8104

  • Kerryjt
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This is the screen shot of the planner view you've requested. You can see that the "After School" period is visible here, but it doesn't appear in the Calendar at all, on any day.
IMG_0577.jpg
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Calendar issue 3 months 1 day ago #8106

  • bert
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Increase this 'Periods shown in the planner' option to 10 and give the calendar view another try.
Please take a moment to add or update your rating for iDoceo 5 teacher gradebook so that we can continue working on it. Thanks!
Here is the link
itunes.apple.com/us/app/idoceo-teachers-...&action=write-review
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Calendar issue 3 months 20 hours ago #8107

  • Kerryjt
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Hi Bert,

Turning them on will show all the others, but not the After School period. Increasing them to 10 Periods doesn't change anything, it still doesn't appear unfortunately.
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Calendar issue 3 months 17 hours ago #8108

  • bert
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That is weird. Would you mind sending me a 'quick backup' so that I can reproduce it on our side?
From iDoceo's main screen > Cloud icon top bar > Quick backup
and then from Dropbox/Google Drive under the Apps / iDoceo folder send me the most recent
file to support @ idoceo.net
Please take a moment to add or update your rating for iDoceo 5 teacher gradebook so that we can continue working on it. Thanks!
Here is the link
itunes.apple.com/us/app/idoceo-teachers-...&action=write-review
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Calendar issue 3 months 16 hours ago #8109

  • Kerryjt
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I'll do that right now, you should have it shortly. Thanks for all your help, I really appreciate it. :)
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Calendar issue 2 months 2 weeks ago #8137

  • Kerryjt
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Hi Bert,

I've sent you another backup as per your request. :)

Cheers,
Kerry
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